{"id":1042,"date":"2023-04-04T14:21:52","date_gmt":"2023-04-04T11:21:52","guid":{"rendered":"https:\/\/docs.unibell.ru\/?page_id=1042"},"modified":"2025-04-07T15:02:38","modified_gmt":"2025-04-07T12:02:38","slug":"%d0%b3%d0%be%d0%bb%d0%be%d1%81%d0%be%d0%b2%d0%be%d0%b5-%d0%bc%d0%b5%d0%bd%d1%8e-%d0%b0%d0%bb%d1%8c%d1%82%d0%b5%d1%80%d0%bd%d0%b0%d1%82%d0%b8%d0%b2","status":"publish","type":"page","link":"https:\/\/docs.cpaas.mittoapi.net\/?page_id=1042","title":{"rendered":"IVR"},"content":{"rendered":"\n
\"\"<\/a><\/figure>\n\n\n\n

The \u2018IVR\u2019 block is quite similar to the \u2018Player\u2019 block by its features. You can use it when you need a subscriber to choose an action by pressing keys in a tone dialing mode or with a voice response after the robot finishes pronouncing a text or playing an audio file.<\/p>\n\n\n\n

Silence and interruption detection can also be used in the block.:<\/p>\n\n\n\n

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  1. If the silence detection function is enabled, then the transition to another block occurs 2-3 seconds after the interlocutor has finished speaking and silence has appeared.<\/li>\n\n\n\n
  2. If interrupt detection is used when a person begins to interfere with the communication process while listening to the robot, the system can be configured to respond accordingly. For example, when the interrupt detection function is enabled, the system can automatically activate a special block with a text prompt.<\/li>\n<\/ol>\n\n\n\n
    \"\"<\/a><\/figure>\n\n\n\n

    Some scenarios may need the system during a call to randomly choose what the robot has to pronounce. In such cases you can use the feature ‘Alternative text options\u2019. It allows you to add one or several alternative options of responses for the robot by clicking the \u2018+\u2019 button. See more details about this feature in the Player block<\/a>.<\/p>\n\n\n\n

    In the settings of the \u2018IVR\u2019 block after the settings such as Synthesis\/Media you can find the \u2018Pause before playing\u2019 option (2 seconds by default). It sets up how long the system waits for a subscriber\u2019s response after the robot finishes pronouncing a text or playing an audio file.<\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n\n\n\n

    Default synthesis settings<\/h2>\n\n\n\n

    When you select this block, you can disable the “Default synthesis settings” and open new parameter blocks.<\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n\n\n\n

    After choosing a provider, a new block called “Language” will appear. Clicking on it will display a drop-down list containing all available languages.<\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n\n\n\n

    After selecting the language, you can select “Voice” in the next block. It is worth noting that for certain languages only a female voice is available, for others only a male voice, and for some languages both voice options are available.<\/p>\n\n\n\n

    \"\"<\/a><\/figure>\n\n\n\n

    Please note that you can only enter 250 characters in the “Text” window!<\/em><\/strong><\/p>\n\n\n\n

    Char-by-char reproduction of numbers<\/h2>\n\n\n\n

    When “Char-by-char reproduction of numbers” is disabled, the numbers are displayed using standard formatting. This may include decimal separators (dots or commas), currency signs, and other symbols.<\/p>\n\n\n\n

    Example:<\/p>\n\n\n\n