{"id":4086,"date":"2024-12-18T11:30:18","date_gmt":"2024-12-18T08:30:18","guid":{"rendered":"https:\/\/docs.cpaas.mittoapi.net\/?page_id=4086"},"modified":"2025-02-07T15:04:54","modified_gmt":"2025-02-07T12:04:54","slug":"voice-response","status":"publish","type":"page","link":"https:\/\/docs.cpaas.mittoapi.net\/?page_id=4086","title":{"rendered":"Voice response"},"content":{"rendered":"\n

A voice response is a word or phrase spoken by the caller during a conversation, serving as an answer for the IVR.<\/p>\n\n\n\n

Voice responses are used in scenarios as response options for the “Voice Menu” block, with the key difference that instead of DTMF keys, the IVR is programmed to recognize a verbal response from the caller.<\/p>\n\n\n\n

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To manage voice responses, click on the “Voice Response” option in the “Outgoing campaigns” section of the main menu in your personal account.<\/p>\n\n\n\n

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Voice responses are divided into “System,” “User,” and “Unallocated” categories.<\/p>\n\n\n\n

System voice responses<\/h3>\n\n\n\n

System voice responses are suitable for most cases: “Yes, No, Clarify,” and they are already included in the system by default, but you can also add new ones that you need.<\/p>\n\n\n\n

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User voice responses<\/h3>\n\n\n\n

User voice responses are answers that you add to the system based on the needs of your specific scenarios.<\/p>\n\n\n\n

We also provide the ability to add synonyms\u2014verbal equivalents of a voice response. Synonyms allow the system to recognize less precise answers from the caller, significantly enhancing the functionality of your scenarios.<\/p>\n\n\n\n

For example, instead of the expected response \u201cFurniture,\u201d the caller might say \u201cChair,\u201d \u201cArmchair,\u201d and so on. Thanks to the synonym feature, each of these responses will be treated as equivalent to \u201cFurniture\u201d within the context of the scenario.<\/p>\n\n\n\n

To create a new voice response, go to the “User” tab and click \u201c+ Add.\u201d<\/p>\n\n\n\n

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In the form that opens, enter the new voice response in the “Name” field, for example: “Furniture.” Select the Contractor for whom it will be added, and in the “Response Synonym” field (optional), enter words that the system should recognize as equivalents of the voice response, separated by commas, for example: “Chair, table, armchair, …” and so on. Then click the “Save” button.<\/p>\n\n\n\n

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The voice response “Furniture” will now always be available for selection in the properties of the “Voice Menu” block.<\/p>\n\n\n\n

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Please note that not only individual words but also entire phrases can be set as voice responses and their synonyms.<\/p>\n\n\n\n

To change or delete a voice response from the system, click on it in the list of voice responses and then select the desired action.<\/p>\n\n\n\n

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Check expression<\/h3>\n\n\n\n

When creating a new voice response, you can check the validity of the regular expression you plan to use.<\/p>\n\n\n\n

To do this, follow these steps:<\/p>\n\n\n\n