Dialogues

Every time the system makes or receives a call within the Voice bot application, the system logs the progress and result of the script execution and saves it as a Dialogue.

To enable the Dialogue storage function, contact the manager.

To view the Dialogue, go to the “Dialogues” section and click on any of them in the list.

Set the period for which you want to display the report (if necessary, specify the request using additional filters on the page), and click “Show”. Then, the dialogs can be exported in csv/xls formats.

Each Dialogue is presented as a sequence of results of the call scenario blocks.

At the top of the Dialogue there is a block with a record of the Date and time of the call, Duration, A- and B-numbers, as well as the status with which this call ended:

Status	Description
Normal scenario completion	Scenario is fully completed
Scenario error with the error code	An error appeared during the scenario execution
Caller hung up	Caller hung up, scenario was not completed

Audio recordings with the possibility of listening and download are stored in the blocks in which there is speech synthesis, media file playback or a subscriber’s voice response. The full audio recording of the call is located at the beginning of the Dialogue under the completion status:

Script execution error codes

Error value	Error	Description
1001	SCENARIO_NOT_FOUND	An internal script execution error indicates that the script that should have been executed does not exist or cannot be found
1002	SCENARIO_JSON_PARSER_ERROR	An internal Json script parsing error can occur if the script has incorrect syntax or structure
1003	SCENARIO_VAR_ID_ERROR	An internal error in parsing script variables may indicate problems with variable identification (not used)
1004	SCENARIO_VAR_NAME_ERROR	Indicates problems with variable names in the script may be caused by an incorrect or missing variable name (not used)
1005	TRUNK_NOT_FOUND	The trunk cannot be found according to the specified routing rules may be caused by incorrect routing settings or the absence of the required trunk
1006	REDIRECT_TRUNK_NOT_FOUND	The trunk cannot be found according to the specified routing rules when forwarding a call may occur due to errors in the forwarding settings
1007	MODIFIERS_ERROR	The error of the call modifiers indicates that the values of sourceAddr, destAddr, trunk Data were incorrectly changed for this call
1008	REDIRECT_MODIFIERS_ERROR	Call modifiers error during forwarding the values of source Addr, dest Addr, trunk Data were incorrectly changed for call forwarding
1009	CHANNEL_CREATION_ERROR	An error that occurs when creating a communication channel transmitted from Asterisk may be caused by problems with the configuration or resources of the system
1010	REDIRECT_CHANNEL_CREATION_ERROR	An error when creating a forwarding channel indicates problems with creating a channel for a forwarded call
1011	REDIRECT_BRIDGE_CREATION_ERROR	An error creating a conference bridge during forwarding transmitted from Asterisk a bridge cannot be created to connect multiple call participants
1012	REDIRECT_ADDING_SOURCE_CHANNEL_TO_BRIDGE_ERROR	Error when adding a forwarded call channel to the bridge, transmitted from Asterisk the original channel cannot be correctly added to the bridge
1013	REDIRECT_ADDING_DEST_CHANNEL_TO_BRIDGE_ERROR	Error when adding the channel to which calls are forwarded to the bridge transmitted from Asterisk
1014	INCOMING_CALL_ANSWER_ERROR	Occurs if the call was dropped before the script execution started, because the channel no longer existed when the incoming call was answered with an error from Asterisk
1015	PLAYBACK_START_ERROR	The error when playing to the channel comes from Asterisk
1016	RECORD_START_ERROR	The error when writing from the channel comes from Asterisk
1017	TTS_FAULT	A speech synthesis error transmitted from the app-TTS application may be caused by problems with speech synthesis or incorrect data for synthesis
1018	WRONG_DATA_IN_REQUEST	Request data parsing error indicates incorrect or missing data in the request
1019	NUMBER_NOT_FOUND_IN_POOL_BY_ENDING	Selecting a number from the pool at the end of the number for FlashCall it may be caused by the absence of the corresponding number in the pool
1020	INTERFACE_NAME_EMPTY_ERROR	Error when selecting a trunk indicates incorrect or missing trunk configuration data
1021	REDIRECT_INTERFACE_NAME_EMPTY_ERROR	An error when selecting a trunk for forwarding due to the absence of an interface name indicates incorrect or missing trunk configuration data
0	Call sent to void	The completion of a normal scenario indicates that the call has completed normally, without any problems or errors
1	Unallocated	It can happen when the requested resource does not exist or is currently unavailable
4-5	Vendor specific 4-5	Vendor-specific error the specific error value depends on the hardware or service provider
6	Channel unaccessible	The channel is unavailable indicates that the communication channel required for the call is unavailable
9-13	Vendor specific 9-13	Vendor-specific error the specific error value depends on the hardware or service provider
16	Normal Clearing	Normal termination the call is completed on the initiative of one of the parties (subscriber or operator) without errors
17	Line busy	The user is busy the number of the called party is busy and the call cannot be completed
18	No user response	No response from the user the called party does not answer the call during the set waiting time
19	No answer	The user was notified, but did not answer the subscriber was notified of an incoming call (for example, the phone rang), but did not accept it
20	Subscriber absent	Missing subscriber indicates that the called subscriber is temporarily unavailable
21	Call Rejected	The call is rejected the called party intentionally rejected the incoming call
22	Number changed	The number has been changed
27	Destination out of order	The purpose of the call is out of service the end equipment or network of the called party is not working or unavailable
28	Invalid number format	Incorrect number format the entered phone number has an incorrect format and cannot be recognized by the network
29	Facility rejected	Feature rejected the requested service or feature is not supported or rejected by the network
31	Normal unspecified	The usual unspecified the call ended for the usual reason, which was not explicitly stated
32	(Reserved)	Reserved for future use
34	No circuit available	Circuit/channel overload there is an overload in the network and the call cannot be processed
36	Out of order	Faulty indicates that the equipment or line is not working properly
38	Network out of order	The network is not working there has been a network outage, which makes it impossible to end the call
43	Access disconnect	Disabling access indicates that network access has been disabled
58	Bearer capability not available	Load-bearing capacity is not available
98	Blacklist	Indicates that the call was blocked because the number is on the blacklist
99	Vad avtoinformator error	Indicates that the call was processed by the auto-informer
100	InvalidIe contents	Invalid IE content (Information Element) indicates an error in the information passed in the element
102	Recover on timer expiry	Recovery after the timer expires
127	Failure	Interaction/not specified
199	Transaction abort	Abort a transaction the transaction was aborted for some reason
200	No translation for address of such nature	It may be due to the fact that the address is invalid, non-existent or not recognized by the system
201	No translation for this specific address	There is no conversion for this particular address indicates that there is no routing or conversion for the specified address
212	Hop counter violation	Violation of the traffic counter indicates that the allowed number of clicks in the network has been exceeded