Distribution lists

Distribution list is the data source which is used for outgoing call campaigns.

Distribution list is a file prepared in advance which contains:

1. Distribution list’ phone numbers which will be called around by our system in frames of outgoing call campaigns.
2. Columns of data which will be used as the value of variables in frames of outgoing call campaigns (for example as the name of the subscriber).

Uploading of distribution list is supported in Excel and .csv formats. Size limit is 22 megabytes.

To create a distribution list use Excel table editor of its free analogues: Open Office, Libre Office and others.

To create a list, open editor and create a new table. Fill the cells of the first line of the table with headlines. They will match with the values of variables of the call scenarios. Then place the data which matches with the names of the headlines.

After all the data is submitted save the file in Excel or .csv format.

Uploading the list

To upload the distribution list to the system push the button “Add” on the page “Distribution list”. You can access the page with the lists through the folder “Distribution list” in the left menu of personal account.

In the opened form type the name of the new list, commentary (if you want to) and add your file with the list.

After you add a file, you must specify “File upload parameters”, so the system could operate with it correctly.

Parameter “Skip first line” is activated by default. If the line in your file contains the names of columns leave the parameter activated. If the first line in the file contains phone numbers, deactivate the parameter. On this stage you will also need to specify the names of the columns, if the cells with the names are empty.

Then you will have to specify the columns of the list which contain phone numbers. You will have to check the box on the column which contains the phone numbers. The name of the column will automatically change to “Phone Numbers”.

The preparation of the file for uploading is finished with the “Numbers processing parameters” parameter and “Delete numbers duplicates” parameter activated by default. The check mark indicates that during the uploading and processing of the file with the distribution list the system will automatically delete all the lines which contain duplicates. Remove the check mark if such function is not necessary.

After the finishing of all the preparatory operations push the “save” button. The system will start uploading the file to the server.

Viewing and editing

To access the created distribution list choose it on the “distribution list” page.

The page “distribution list” contains:

• Information about the results of processing and uploading of the file with the phone numbers
• The phone numbers in the list (folder “subscribers”);
• Statistics on the regions and time zones of the phone numbers in the list. It also contains the list of phone numbers which were not upnloaded if the parameter “Delete numbers duplicates” was activated.

The Subscribers tab contains a list of all the numbers in this list. Here you can Add, Change or Delete any phone number.

To add a phone number to the list, click on «+Add number». In the form that opens, enter the phone number and data for all other fields corresponding to the structure of your list. Click save.

To delete or edit the phone number or data from another cells click on it in the phone numbers list and make the necessary changes in the opened window.

Deleting

To delete the distribution list from the system, access it through the “Distribution list page” and click the “delete” button in upper right corner of the page.